Login Issue (no sign-in required)

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in

Before submitting a ticket, take a look at some frequently asked questions below

FAQ:

I am getting the following message: "Invalid Credentials." If so, you will need to reset your password by going to https://passwordreset.microsoftonline.com/

Password Guidelines:
The minimum number of characters is 10, and they must come from at least TWO of the following four groups:

This is my first time logging. How do I log get started?
- If this is your first time using DUO please visit our setup page by going to https://www.hartnell.edu/duo/

Type of Account

Student

Employee (only use if you can not log into Duo or the helpdesk otherwise click sign in upper right)

Student or Employee ID# (Enter all 7 digits)

Alternate E-mail (For students this is the email used During registration on CCCApply)

When was the last semester you attended Hartnell?

Please provide the date you applied?

Description

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Other Fields

Your name

Your email address

Verification Code