Login Issue (no sign-in required)

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in
To submit a request, please click on the green Create Request button.

Before submitting a ticket, take a look at some frequently asked questions below

FAQ:

I am getting the following message: "Invalid Credentials." If so, you will need to reset your password by going to https://passwordreset.microsoftonline.com/

Password Guidelines:
The minimum number of characters is 10, and they must come from at least TWO of the following four groups:

Uppercase characters A-Z (Latin alphabet)
Lowercase characters a-z (Latin alphabet)
Digits 0-9
Special characters (!, $, #, %, etc.)

This is my first time logging. How do I log get started?
- If this is your first time using DUO please visit our setup page by going to https://www.hartnell.edu/duo/

Create Request

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Login Issue (no sign-in required)